Policy - Fox & Flock

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 3 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

Please leave personalization details in the "notes to seller" box at checkout. For paper goods we do our best to accommodate custom color requests. Please submit a custom order request or drop us a message to ensure color availability.

Care instructions

All of our products are BPA-free. While some items are dishwasher-safe we do recommend hand-washing all our drinkware to ensure longevity of the personalization and products. On vinyl personalized products we use a long-lasting outdoor-rated vinyl. This means it's rated for use in outdoor elements for 6 years.

Gifts

We are happy to help make your gift a special one. Please include a custom gift message in the "notes to seller" at checkout and we'd be happy to include a handwritten gift note in your package.

Can I change my shipping address?

Please take care to choose an accurate shipping address when placing your order. Many of our items have a short production time and our shipping process is very automated. We can not be responsible for address changes. If we receive a request, we will do our best to enter the change, but it is not a guarantee. Any charges incurred in re-shipping the item will be at the customers' expense.

Legal imprint