The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please leave personalization details in the "notes to seller" box at checkout. For paper goods we do our best to accommodate custom color requests. Please submit a custom order request or drop us a message to ensure color availability.
All of our products are BPA-free. While some items are dishwasher-safe we do recommend hand-washing all our drinkware to ensure longevity of the personalization and products. On vinyl personalized products we use a long-lasting outdoor-rated vinyl. This means it's rated for use in outdoor elements for 6 years.
We are happy to help make your gift a special one. Please include a custom gift message in the "notes to seller" at checkout and we'd be happy to include a handwritten gift note in your package.
Please take care to choose an accurate shipping address when placing your order. Many of our items have a short production time and our shipping process is very automated. We can not be responsible for address changes. If we receive a request, we will do our best to enter the change, but it is not a guarantee. Any charges incurred in re-shipping the item will be at the customers' expense.